As we continue to grow, we’re seeking a motivated and capable professional to join our team for a 12-month maternity cover, with exciting potential for future opportunities within the organisation.
About Brandscope:
Brandscope is a wholesale ordering platform used by over 60,000 retailers and 500+ brands globally. We support action sports, lifestyle, fashion, outdoor and sporting brands by simplifying their wholesale sales and marketing processes.
We’re a growing, down-to-earth team with offices on the Gold Coast, Melbourne and the UK.
About the Role:
We’re looking for a friendly, organised and proactive team member to support our brands and retailers in getting the most out of the Brandscope platform.
This role sits between customer service and account coordination – ideal for someone who enjoys building relationships, helping clients succeed, and working closely with both internal teams and external customers.
You’ll manage day-to-day enquiries while also supporting ongoing account growth and platform engagement.
What You’ll Be Doing
- Acting as a key contact for customer support enquiries (phone & email)
- Supporting brands and retailers with platform guidance and best practice use
- Assisting with onboarding and user training sessions
- Helping accounts stay active and engaged on the platform
- Supporting EDM campaigns and managing targeted retailer lists
- Updating accounts, processing data uploads and maintaining accurate records
- Identifying simple system issues and escalating where required
- Assisting with reporting and basic sales analysis
- Supporting internal projects to improve processes and customer experience
There may be occasional travel to visit accounts or attend trade shows.
- Experience in customer service, retail, wholesale or account support
- Strong communication skills and confidence speaking with clients
- Good organisational skills and attention to detail
- Comfortable using Excel and learning new systems
- A proactive, solutions-focused attitude
- Someone who enjoys relationship-building and helping customers succeed
Experience in wholesale or working with brands/retailers is beneficial but not essential.
Why Join Brandscope?
- Hybrid working (3 days office / 2 days remote)
- Supportive, collaborative team
- Exposure to global lifestyle brands
- Great work-life balance
- Gold Coast location with an active culture
- Potential opportunity beyond the 12-month contract
Please submit your resume along with a short cover letter outlining why this role interests you.
Only shortlisted candidates will be contacted.
