Junior Customer Service Assistant (Hybrid)

Salary$45,000 – $55,000 per year
LocationBurleigh Heads, Gold Coast QLD
Work TypeFull Time

About Brandscope:

Brandscope is a revolutionary wholesale B2B platform (SaaS) providing market-leading services for globally recognised Action Sports, Lifestyle Fashion, Outdoor Leisure and Sports brands. The system supports over 30,000 retailers and 400 brands internationally with offices on the Gold Coast, Melbourne, and the United Kingdom.

What we offer:

  • A small, energetic team, who are interested in an active lifestyle
  • Hybrid workplace (3 days in the office)
  • Good work-life balance
  • Working with big brands in the fashion, sport, outdoor and lifestyle arena
  • Monthly social activities

Primary Focus

  • Customer Service and Account Administration
  • Work with domestic and international Supplier, Agent, and Retail clientele

Responsibilities

  • Coordinate branded products on our platform in collaboration with management
  • Directly engage with Supplier, Agent, and Retailer system users for support
  • Contribute to site updates, maintenance, and enhancements
  • Learn and train on new platform functionalities
  • Provide Customer Support & System Training
  • Assist with data processing and information uploads
  • Identify and investigate system bugs, liaise with IT
  • Support Onboarding Specialist in all aspects of onboarding
  • Flexibility in taking on smaller projects for system improvement

Skills that you will be developing for Success:

  • Proficient in Microsoft Excel, Hubspot, Google Suite
  • Experience in email marketing and Mailchimp
  • Familiarity with ERP systems and data analysis
  • Comfortable learning new technologies
  • Exceptional time management and multitasking
  • Retail or Wholesale experience in relevant industries is advantageous

About You:

  • Strong communicator
  • Problem solver
  • Organised
  • Technology-savvy
  • Willingness to learn

Please submit your resume with a summary focused on why you think you fit this role! Only shortlisted candidates will be contacted.

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